Along the way, Blue Dot has also delivered improvement solutions for a credit monitoring and furniture rental company in the United States to improve customer service and support.
The work proposal included customized retention field studies based on the customer's audience, as well as campaign design and retention psychology methods. The results obtained included increased customer satisfaction, from quality service, and quick problem solving.
In addition, it was also possible to see that in a single center with a QA of 100% approval, profit increased due to higher average RPC (revenue per call), and a reduction of complaints on the BBB portal (Better Business Bureau - similar to Reclame Aqui), due to improved service. The call center was also considered, for three consecutive weeks, the number one in metrics Quality, Retention and Profit per Call in a group of 15 American call centers.
