Good customer service is one of the main points observed by Brazilian consumers. This is what a survey by Hibou, specialized in market and consumption monitoring, proves.
Carried out in October 2020 with 2,600 people, the survey showed that, for 94% of them, good customer service is the second most important attribute when searching for a product or service; second only to the quality of the item to be purchased, which is crucial for 98% of consumers.
Given the relevance of the index, it is important for companies to work on improving customer service. After all, this is the first contact between the company and the customer, and he is the one who will define how the customer experience will be; good or bad, whether he will actually buy the product offered, whether he will close the deal again in the future, whether he will indicate the company's solutions to other people, etc.
Check out 4 tips we have prepared for you to ensure good customer service:
Avoid negative expressions
The customer is looking for a solution to his problem. However, what he wants is often not behaved or does not fit his reality. Presenting the scenario with caution is essential so that communication between the parties does not have noise. Therefore, avoid authoritarian or negative expressions such as “you are wrong” and “you can't do this”. With dialogue and tranquility, many deals can be closed!
Humanize relationships
Remember: treat each other as you would like to be treated! Whether in the digital or physical environment, adopt humanization actions for good customer service. Listen to the doubts, present the solutions and put yourself in the customer's shoes. Presenting your company's products or services with empathy and kindness is, without a doubt, an excellent request!
Learn to receive reviews
Not all feedback is 100% positive. If you run a business, keep in mind that criticism is part of the game. Knowing how to listen to them is important so that the company's processes are continuously improved and customers are satisfied. So, stay tuned for feedback and, in case of complaints or grievances, check for solutions as soon as possible!
Have an excellent call center team:
Good customer service also includes an excellent call center team. And we at Blue Dot offer this service to you! For us, a phone call goes far beyond just talking to someone on the other end of the line. Our team presents everything your company can offer efficiently and humanely. Contact us right now and find out how we can help you! (Insert link on the Contact tab of the site under "contact us")
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